CAD/AVL Software Built for Fixed Route Transit Agencies

Peak Transit is a fixed route transit software platform purpose-built for scheduled bus operations. Founded in 2012, Peak Transit provides an integrated suite of tools including CAD/AVL (Computer-Aided Dispatch/Automatic Vehicle Location) software, Mobile Data Terminals (MDTs), a custom-branded passenger rider app, Automatic Passenger Counting (APC), an Automatic Voice Announcement System (AVAS), and digital signage for real-time passenger information displays. All six capabilities share a single back-end platform, serving transit agencies at airports, cities, universities, hospitals, and other fixed route operating environments.

Peak Transit serves fixed route bus transit agencies that operate scheduled service on defined routes with timed stops. This includes municipal city bus systems, airport shuttle and ground transportation operations, university campus transit departments, and hospital or healthcare campus shuttle programs. The platform is designed for agencies of all sizes - from small rural systems running FTA Section 5311 service with a handful of vehicles, to mid-sized urban networks managing multiple routes and dozens of buses.

CAD/AVL stands for Computer-Aided Dispatch and Automatic Vehicle Location. CAD/AVL software gives transit dispatchers real-time GPS-based visibility into every vehicle in the fleet, along with tools to monitor schedule adherence, communicate with operators, manage route assignments, and document service performance. For fixed route agencies, CAD/AVL is the operational foundation of the system - it tracks whether buses are running on time, enables dispatchers to respond to incidents, and generates the service records required for NTD reporting to the Federal Transit Administration. Without CAD/AVL, agencies rely on manual tracking and radio communication, which makes it difficult to maintain service reliability or document performance for FTA-funded programs.

Peak Transit is a software platform, not a hardware manufacturer. The platform integrates with transit-grade off-the-shelf hardware - including MDT tablets, APC sensors, onboard routers, and digital displays - that agencies can source through Peak Transit or bring themselves. This gives agencies flexibility in hardware procurement while ensuring all components are compatible with and fully supported by the Peak Transit software platform.

Peak Transit supports several federal compliance requirements common to fixed route transit agencies. The Automatic Voice Announcement System (AVAS) is designed to meet ADA Section 37.167 requirements for stop announcements on fixed route transit. The CAD/AVL and APC systems produce data formatted for National Transit Database (NTD) reporting, covering service hours, vehicle revenue miles, and ridership - required for agencies receiving FTA Section 5307, 5311, or 5339 funding. The platform is also SOC 2 Type II certified, satisfying the security review requirements of most municipal, university, and hospital IT departments.

Peak Transit's branded rider app gives passengers live bus tracking, GPS-based arrival predictions, route information, and service alerts - all connected directly to the agency's CAD/AVL system so predictions reflect actual vehicle positions rather than static schedules. The app is white-labeled and custom-branded with the agency's visual identity, name, and color scheme. It is available for iOS and Android and supports multiple routes, trip planning, and push notifications for service disruptions or detours.

GTFS stands for General Transit Feed Specification - an open data standard that defines how transit route, schedule, and stop information is structured and shared. GTFS-RT (real-time) extends the standard to include live vehicle positions, trip updates, and service alerts. Peak Transit produces both GTFS and GTFS-RT data feeds, making the platform's schedule and real-time vehicle data available to downstream systems including Google Maps, Transit App, regional trip planners, city open data portals, and airport wayfinding systems. GTFS output is a core platform feature, not a custom integration project.

Most transit agencies are fully operational on Peak Transit's platform within 4–8 weeks, depending on fleet size and whether new hardware is being installed alongside the software. Agencies that can reuse existing compatible hardware typically deploy in approximately 4 weeks. New hardware installations typically take 7–8 weeks. Implementation follows a structured phased approach - system configuration, administrator training, operator training, and a pilot route launch before full fleet rollout. All hardware installations are scheduled around live service hours so routes stay operational throughout the deployment period.

Yes. Many agencies already have tablets, routers, or other onboard equipment that is compatible with the Peak Transit platform. Agencies that can reuse existing hardware see significantly faster deployment timelines and lower upfront costs. Peak Transit's implementation team assesses existing hardware during the pre-deployment phase and confirms compatibility before any procurement decisions are made. For agencies that do need new hardware, Peak Transit can source transit-grade equipment or advise on compatible off-the-shelf options.

Every Peak Transit agency is assigned a dedicated account manager who serves as the primary point of contact for the life of the contract - not just through implementation. Ongoing support includes 24/7 technical support for critical issues, regular system health checks, quarterly business reviews to assess performance and address any operational needs, and continuous training for new dispatchers, administrators, and operators as staff turns over. Support is included in the platform agreement and is not structured as tiered or premium service levels.